- How long are shipping times?
Your products will ship within 1 to 5 days of your order, and then take up to two weeks to reach your doorstep. Each product at Bride Cart has an estimated delivery time that you can find in the product description.
2. What's your return policy?
To start a return, you can contact us at Jill@planning-your-weddding-for-less.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Jill@planning-your-weddding-for-less.com.
3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timenframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you instructions as to what to do.
5. Do you offer exchanges?
The fastest way to ensure you get what you want is to contact us for a refund on the item you have, and once the refund is issued, make a separate purchase for the new item.
6. What about damaged items?
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.